How to Buy from Superbuy: A Step-by-Step Guide
01. Finding the Items
Browse China's online e-commerce platforms, such as Taobao, Tmall, or JD.com. You can also discover products via social media, such as Reddit, Instagram, or TikTok. Copy the product link, shop's link, or order number and paste it into the Superbuy search bar.
Alternatively, you can browse the Superbuy spreadsheet for direct links to Superbuy products.
02. Submit Your Order
When submitting your order, you have the option to select the color, size, and quantity of your desired items. You can even add special remarks. Simply click “Buy Now” or “Add to Cart”.
Superbuy prioritizes your shopping convenience. To ensure your satisfaction, they provide Quality Check pictures of previously sold and shipped items. Before placing your order, you'll also have access to important details like sales data, average shipping time, weight, volume, and net weight/volume. For VIP customers with 300+ points, you can even view in-warehouse photos before finalizing your purchase!
03. Confirm Order
Choose the destination country. Once your purchase is made, your items will be sent to the Superbuy warehouse in China. After the order is received and stored in the warehouse, you can access it through the Personal Center - Warehouse page.
From there, you can submit an international parcel request and provide your shipping details. If you need more comprehensive pictures beyond the Quality Check photos, you can opt for Extra Photos before finalizing your order.
04. Payment Process
Choose your country and preferred payment method. You will need to cover the cost of the product and the domestic shipping fee (charged by the seller). Note that international shipping fees are not included.
Accepted Payment Methods: PayPal, Credit Cards, Alipay Plus, Stripe, UnionPay, Alipay, Applepay, and more.
05. Superbuy Purchase
After confirming your order, Superbuy team initiates processing within 6 working hours. They will contact the seller to acquire your items, awaiting shipment to their facility, which typically takes about 3 to 5 working days.
You will be notified if any issues arise during the process, and Superbuy will promptly respond to your queries within 24 hours via the order enquiry section.
06. Superbuy Quality Assurance and Warehousing
Superbuy ensures rigorous quality checks for your items. These are available for review in the Personal Center - Warehouse section. After accepting the product, Superbuy will securely store it.
If you're dissatisfied, Superbuy agents will assist in negotiating returns or exchanges with the seller. Items are stored for up to 90 days at no charge, allowing you to consolidate purchases and ship them together, saving on shipping costs.
07. Submit for Delivery
Once your items are stored, visit the 'Warehouse' section. Select the item and click "submit" to organize international delivery. Enter your overseas address, choose your shipping method, and finalize the international shipping payment.
08. Pay the International Shipping Cost
Choose your preferred payment method to cover the international shipping cost. The shipping fee depends on factors such as weight, shipping method, and destination.
For assistance in estimating shipping fees, please visit Superbuy Shipping Estimator.
09. Delivery and Rewards
Once your delivery order is submitted, Superbuy carefully packages and ships your items. Track your parcel's journey through the "Parcel" page using the provided tracking number.
Upon receiving your parcel, feel free to share your experience by reviewing the product on Superbuy and apply for rewards.
Summary
By following this comprehensive guide and utilizing Superbuy spreadsheet, you'll confidently navigate the process of buying items from Superbuy. Save your favorite items to the watchlist for quick access, easy comparison, and price checking. Enjoy a seamless shopping experience with over 5000 unique products at your fingertips. Happy shopping!